At FIXIT Automation Repair LLP, we believe technology should work flawlessly when businesses need it most. Founded in New Delhi, India, our journey began with one clear mission — to make industrial automation reliable, accessible, and efficient for businesses of every scale.

Over the past 15+ years, we have grown from a dedicated repair workshop into a trusted automation solutions provider, serving 150+ clients across manufacturing, pharmaceuticals, automotive, energy, and allied industries.

Your trust matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a service, contact us, or interact with our automation solutions.

1. Information We Collect

a. Personal Information

We may collect the following information when you contact us, request support, submit inquiries, or engage our services:

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Billing Information
• Service Request Details
• Payment Details (processed securely through trusted providers)

b. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Access
• Website Usage Data

This data helps us improve performance, strengthen security, and enhance user experience.

2. How We Use Your Information

• To process service requests and repair inquiries
• To provide automation maintenance and technical support
• To communicate project updates and quotations
• To process payments and issue invoices
• To improve products, services, and website functionality
• To send important notices or promotional offers (only if you opt in)
• To maintain security and prevent fraud

3. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, remember preferences, and analyze traffic patterns.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Sharing of Information

FIXIT Automation Repair LLP does not sell or rent your personal information. We may share limited information with trusted service providers for:

• Payment Processing
• Website Hosting
• Email Communications
• Analytics Services
• Logistics and On-Site Support Coordination

All third parties are required to maintain strict confidentiality and data security.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure.

While we strive for maximum protection, no online system can be guaranteed 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

FIXIT Automation Repair LLP

Address:
House No. CN 681, 2nd floor, Village Haiderpur Landmark, Gali Mahabira, North West Delhi, Delhi, India, 110088

Phone:
+91 98109 59577

Email:
help@fixitautomotico.store

Working Hours:
Mon – Sat: 9:00 AM – 6:00 PM
Emergency Support: 24/7

FIXIT Automation Repair LLP is committed to professionalism, transparency, and the responsible handling of customer information.